At Sappleap (https://sappleap.website), customer satisfaction is our priority. We want you to be completely happy with your purchase. If you’re not satisfied with your order, please review the following policy for returns and refunds.
1. Eligibility for Returns
You may request a return within 14 days of receiving your item. To be eligible for a return, the item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by proof of purchase (receipt or order confirmation)
2. Non-Returnable Items
Certain items are exempt from being returned, including:
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Items marked as final sale or clearance
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Products that have been installed or used
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Damaged items not due to our error
3. How to Initiate a Return
To start a return, please contact our customer support at support@sappleap.website with the following details:
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Order number
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Reason for return
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Photos of the item, if applicable
Once your return request is approved, we will provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–7 business days. Please note that shipping fees (if applicable) are non-refundable.
5. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@sappleap.website with photos and a description of the issue. We will either send a replacement or offer a full refund.
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
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Double-check your bank account or card statement
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Contact your bank or payment provider (some processing delays may occur)
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If you’ve done this and still have not received your refund, reach out to us directly
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us with your order details.
8. Contact Us
For any return or refund-related concerns, feel free to contact us:
Sappleap
21565 Oakland Mdws, Athens, AL 35613
📧 Email: support@sappleap.website
📞 Phone: +1 205-675-7400
