At Sappleap, we are committed to delivering high-quality toilet products and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions under which warranties are provided for products purchased from our platform.
1. Warranty Coverage
We offer a standard 1-year limited warranty on most physical products unless otherwise stated. This warranty covers manufacturing defects and issues that occur under normal residential use.
Note: Warranty coverage may vary for certain products. Please refer to the individual product listing for specific warranty details.
2. Warranty Period
The warranty period begins on the date of purchase and continues for one (1) year.
3. Warranty Claims
To initiate a warranty claim, please follow these steps:
Contact Us: Email us at support@sappleap.website or call +1 205-675-7400.
Provide Information: Include your order number, product details, a clear description of the issue, and supporting images or videos if applicable.
Return Authorization: If your claim is approved, we will provide you with return instructions or next steps for resolution.
4. Exclusions
This warranty does not cover:
Damage due to misuse, abuse, accidents, or neglect
Normal wear and tear
Unauthorized repairs or modifications
Products purchased from unauthorized resellers or third-party platforms
5. Limitation of Liability
Sappleap’s liability is strictly limited to the repair or replacement of defective products. We are not responsible for any indirect, incidental, or consequential damages resulting from the use or installation of our products.
6. Contact Information
For questions, concerns, or warranty support, please contact us:
Sappleap
21565 Oakland Mdws, Athens, AL 35613
📧 Email: support@sappleap.website
📞 Phone: +1 205-675-7400
