At Sappleap (https://sappleap.website), we strive to deliver your orders quickly, safely, and efficiently. This Shipping & Delivery Policy outlines how and when you can expect to receive your purchases.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.
During high-volume periods (such as holidays or promotions), processing times may be slightly extended.
2. Shipping Methods and Timeframes
We offer the following shipping options at checkout:
Standard Shipping (3–7 business days)
Expedited Shipping (2–3 business days)
Overnight Shipping (1 business day) – available in select areas
Delivery times are estimates and may vary depending on your location and external factors such as weather or courier delays.
3. Shipping Rates
Shipping costs are calculated at checkout based on your order total, shipping address, and selected shipping method. In some cases, we may offer free standard shipping on orders above a specific value.
4. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor the delivery progress on the courier’s website.
If you do not receive a tracking number within 3 business days of your purchase, please contact us at support@sappleap.website.
5. Shipping Restrictions
We currently ship within the United States only.
We do not ship to P.O. Boxes, APO/FPO addresses, or internationally at this time.
6. Delivery Delays
While we work closely with our shipping partners to ensure timely delivery, delays can occasionally occur due to reasons beyond our control (e.g., weather, carrier disruptions, incorrect addresses).
We will notify you promptly if a significant delay affects your order.
7. Lost or Stolen Packages
Sappleap is not responsible for lost or stolen packages marked as “Delivered” by the courier. We recommend checking with neighbors or contacting the delivery service if your package is missing.
If you suspect your package was stolen, please file a claim with the carrier and notify us immediately so we can assist.
8. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours with clear photos of the packaging and damaged items. We will review your case and offer a replacement or refund as appropriate.
9. Change of Address
If you need to update your shipping address after placing an order, please contact us immediately. Once an order is shipped, we are unable to change the delivery address.
10. Contact Us
If you have any questions regarding shipping, delivery, or tracking, please get in touch with us:
Sappleap
21565 Oakland Mdws, Athens, AL 35613
📧 Email: support@sappleap.website
📞 Phone: +1 205-675-7400
